ci999 Privacy Policy

1.1 Registration Information

We collect the information you provide when creating an account:

• Full name (in Bengali or English)
• Valid email address
• Mobile number (Bangladeshi)
• Date of birth (for age verification — to confirm 21+)
• Password (stored in encrypted form)

1.2 Financial Information

We collect the following information for transaction processing:

• bKash, Nagad, Rocket, Upay or bank account number
• Deposit and withdrawal history
• Transaction amount and time
• Payment verification documents (when required)

We do not store any full card numbers or PIN codes.

1.3 Technical Information

When you use the ci999 platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Page visits, session duration, and click data
• Device language and timezone settings

1.4 Identity Verification Information (KYC)

In certain situations — particularly for large withdrawals or to ensure account security — we may carry out an identity verification (KYC) process. During this process, copies of a national ID card, passport, or other government-issued documents may be requested.

2.1 Providing Core Services

Collected information is primarily used for the following purposes:

• Creating, managing, and securing accounts
• Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳1,000)
• Providing bonuses and promotional offers
• Running 24/7 live chat support in Bengali
• Storing transaction and gaming history

2.2 Platform Improvement

We analyse collected information to improve the quality of our services:

• Reviewing and improving the user experience
• Identifying and resolving technical issues
• Planning new games and features
• Monitoring platform performance

2.3 Fraud Prevention and Security

ci999 uses collected information to detect suspicious activity and ensure user safety. This information helps prevent the creation of multiple accounts, bonus abuse, and fraudulent transactions.

2.4 Communication and Notifications

We use your contact information to:

• Send important account-related notifications
• Provide transaction confirmation messages
• Share information about promotional offers and bonuses (you can opt out of these messages at any time)
• Send security alerts and password reset links

3.1 Information Storage Methods

ci999 stores your information with industry-standard security measures. Our servers are protected by SSL (Secure Socket Layer) encryption technology. Sensitive information stored in the database (such as passwords) is kept secure using strong hashing algorithms.

3.2 Security Measures

We take the following measures to protect your information:

• SSL/TLS encryption — on all data transmissions
• Two-factor authentication (2FA) on accounts
• Regular security audits and vulnerability testing
• System access controls — for authorised personnel only
• Continuous system monitoring and detection of unusual activity

3.3 Response to Security Breaches

If a data security breach occurs, we will notify affected users as quickly as possible and take immediate action to resolve the issue. If you notice any suspicious activity on your account, contact us immediately at [email protected].

4.1 With Payment Processors

Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay for transaction processing. These organisations follow their own privacy policies.

4.2 Legal Obligations

We may be required to provide necessary information in response to a court order, legal process, or legitimate request from a government authority. In such cases, we will only disclose information that is legally required.

4.3 With Game Providers

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may require certain information to operate games. This exchange of information is limited to the scope of providing game services.

4.4 What We Never Do

• Sell your information to advertisers
• Share information with third parties for marketing purposes without permission
• Provide information to government agencies without a legal basis
• Use information for unrelated commercial purposes

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. ci999 uses cookies for the following purposes:

• Essential cookies: To keep login sessions active and ensure core functionality
• Functional cookies: To remember your language and settings preferences
• Analytics cookies: To analyse user behaviour and improve the service

5.2 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. Please note that disabling cookies may limit some features of the platform and may affect the login experience.

6.1 External Service Integrations

The ci999 platform uses various third-party services to provide its core services, including payment gateways, game software providers, and analytics tools. These organisations use information only to carry out necessary tasks and are bound by confidentiality agreements with us.

6.2 About External Links

If an external website is accessed through ci999, ci999 is not responsible for that site's privacy policy. It is recommended that you read the privacy policy of any external site before visiting it.

8.1 Age Verification Policy

ci999 provides services only to individuals aged 21 or above. We verify age at the time of registration and do not knowingly collect information from minors. If we become aware that a user is under 21, that account will be closed immediately and all associated data will be deleted.

8.2 Message to Parents

If your minor child has accidentally registered on the ci999 platform, please contact [email protected] immediately. We will take prompt action to completely delete any minor's data.

9.1 Data Retention Period

We retain data according to the following criteria:

• While the account is active: all account and transaction data is retained
• After account closure: for as long as required to meet legal and regulatory obligations
• Financial transaction records: as required for accounting purposes
• Security logs: for as long as necessary to protect the system

9.2 Account Closure and Data Deletion

If you wish to close your ci999 account, send a request to [email protected]. After account closure, all personal data beyond what is required by applicable legal obligations will be deleted or anonymised within the designated timeframe.

10.1 Policy Update Process

ci999 reserves the right to update this privacy policy as needed. If any significant changes are made, we will send a notification to your registered email address and update the "Last Updated" date at the top of this page.

10.2 Consent to Changes

Continuing to use the ci999 platform after a revised policy is published will be considered as your acceptance of the new policy. If you do not agree with the new policy, you may request to close your account.