What should I do if a family member has a gaming problem?

Start by speaking with the person compassionately and help them understand the need for professional support. You can inform ci999's support team (support@ci999.lat or live chat) about the situation. We will handle the matter confidentially and provide whatever assistance we can.

For ages 21+ only

ci999 Responsible Gaming — Your safety is our priority

Q: How do I activate self-exclusion at ci999?

Contact our support team via live chat or email (support@ci999.lat) to request self-exclusion. They will help you choose your preferred duration (6 months, 1 year, or permanent) and close your account as soon as the request is made.

ci999 believes online gaming is for enjoyment, not anxiety. We provide you with tools and support to play safely, in a controlled and responsible way.

Safe Gaming

Why is responsible gaming important?

ci999 is a trusted gaming platform in Bangladesh. Our goal is not only to provide entertainment — ensuring the mental and financial wellbeing of every player is also our responsibility.

Mental awareness

Gaming is a form of entertainment — it is not a source of income. Always remind yourself that both losing and winning are normal. Responsible gaming means setting your own limits on the fun.

Setting a budget

Before you start playing, set a fixed budget that you can afford to lose. When the budget runs out, stop — do not take on more risk trying to recover losses.

Managing your time

Avoid playing for long stretches without a break. Take regular breaks, spend time with family, and keep gaming a small part of your daily life.

Account security

Never share your ci999 account password with anyone. Make sure no minor or unauthorised person can access your account.

Self-exclusion

If you feel gaming is getting out of control, contact ci999 support to activate a temporary or permanent self-exclusion. This is your most powerful protection tool.

24/7 support

ci999's live chat support in Bengali is always ready to help with any issue. Our team is here for any question related to responsible gaming.

21+

Age restriction

ci999 is strictly for individuals aged 21 or older. Age verification at registration is mandatory. Minors are completely prohibited from using this platform.

Protection of minors

ci999 ensures that no underage person can play games or create an account on this platform. We follow all ethical standards related to online gaming.

Age is verified when creating an account
Proof of identity may be requested to verify suspicious accounts
Use parental control software on family devices
Educate children about the risks of online gaming
Keep your login details secure and do not share them

Protection tools in your hands

ci999 provides players with several effective tools to control their own gaming. Contact our 24/7 live chat support to activate them.

Deposit Limit

Set a limit on how much you deposit daily, weekly, or monthly. Lowering the limit takes effect immediately; raising it takes effect after a 7-day waiting period, which protects you from impulsive decisions.

Time-Out

If you need a short rest, keep your account temporarily closed for anywhere from 24 hours to 6 weeks. During this time, logging in, depositing, and placing bets are completely disabled.

Self-Exclusion

For a long-term break, choose self-exclusion for 6 months, 1 year, or permanently. The permanent option cannot be reversed, so consider it carefully.

Betting Limit

Set a maximum amount for a single bet. This protects you from spending too much in a single game session and keeps the gaming experience enjoyable.

Loss Limit

Decide in advance the maximum amount you are willing to lose in a given period. Once the limit is reached, the account automatically ends the session.

To activate or change these protection tools, email [email protected] or contact us directly via live chat.

Warning signs of problematic gaming

If you notice the following signs, use the responsible gaming tools and seek help if needed:

Placing more bets to try to recover money you have lost
Being unable to stop gaming or finding it hard to stop
Taking money meant for family or work expenses to spend on gaming
Lying to family and friends about your gaming
Feeling restless or irritable when not playing
Gaming instead of working, spending time with family, or sleeping
Playing while in debt or by spending your savings

Healthy gaming habits

Follow these guidelines to build responsible gaming habits:

Play for entertainment only, not in hopes of earning money
Set your budget and time limit before you start playing
Take at least a 10-minute break every hour
Never play while drinking alcohol or under mental stress
Do not place bets out of anger or frustration after a loss
Give priority to family and social life
Review your gaming history regularly

Get help — we are here for you

If you feel gaming is affecting your life negatively, reach out to us without delay. Our support team speaks Bengali and maintains complete confidentiality.

Live Chat

Bengali live chat support is available 24 hours a day, 7 days a week. The fastest way to get immediate help.

Email Support

For any responsible gaming request or question, email us at: [email protected]

Professional support

If you are dealing with gaming addiction or mental health concerns, speak with a professional counsellor. ci999 is with you on that journey.

Responsible Gaming FAQ

Find answers to commonly asked questions.

Contact our support team via live chat or email ([email protected]) to request self-exclusion. They will help you choose your preferred duration (6 months, 1 year, or permanent) and close your account as soon as the request is made.

Yes, a request to lower your deposit limit takes effect immediately. However, a request to raise the limit takes 7 business days to come into effect. This is intentional, to protect you from decisions made in the heat of the moment.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the set period ends, the account is automatically reactivated. Self-exclusion is long-term — from a minimum of 6 months up to permanent — and the account cannot be reopened under any circumstances during that period.

No. Only individuals aged 21 or older may create an account and play at ci999. Age is verified at registration and proof of identity may be requested if needed. Any account found to belong to a minor will be closed immediately.

If you have any remaining balance in your account while self-exclusion is active, contact the support team to request a withdrawal. Withdrawal requests are processed even for closed accounts.

Start by speaking with the person compassionately and help them understand the need for professional support. You can inform ci999's support team ([email protected] or live chat) about the situation. We will handle the matter confidentially and provide whatever assistance we can.

Enjoy ci999 responsibly

Use our protection tools, stay within your budget, and enjoy gaming as a form of entertainment.

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